Refund and Returns Policy

At DJIDroneParts, customer satisfaction is important to us. We understand that sometimes a product may need to be returned or replaced. This policy explains the terms and conditions under which refunds, returns, and replacements are processed.

Eligibility for Returns

A product is eligible for return if it meets the following conditions:

• The item must be unused, uninstalled, and in its original condition
• The product should be returned in original packaging with all accessories
• The return request must be raised within 7 days of delivery
• The product must not be physically damaged or tampered with

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to improper use or installation
• Items showing signs of wear, modification, or physical damage
• Electrical components once installed or used
• Products returned without original packaging or missing parts

Return Process

To initiate a return, please follow these steps:

1. Contact our support team with your order ID and reason for return
2. Our team will review your request and provide return instructions
3. Pack the product securely and ship it as per the given guidelines
4. Once received and inspected, we will proceed with approval

Refund Policy

• Approved refunds will be processed after product inspection
• Refunds will be issued to the original payment method
• Processing time may take 7–10 business days after approval
• Shipping charges are non-refundable unless the return is due to our error

Replacement Policy

• Replacements are provided for defective or damaged products
• The issue must be reported within 48 hours of delivery
• Replacement will be dispatched after verification and approval
• If the same product is unavailable, an alternative or refund may be offered

Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery along with clear images or videos. Our team will resolve the issue as quickly as possible.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake
• We recommend using a reliable courier service with tracking
• DJIDroneParts is not responsible for items lost during return transit

Policy Updates

DJIDroneParts reserves the right to modify this policy at any time without prior notice. Changes will be updated on this page and will apply to all future orders.